Module: Project management

Back to Modules

Project management in open source projects faces a number of challenges. There are significant different from the management of commercial projects that are implemented by payed employees.

Stendhal Guide for Supportadmins

Abstract: This article explains how a live support is practised and organised in the online role playing game Stendhal. It gives details on suggested behaviour and how to handle standard situations. There is an important challenge in open source projects because the support is done by volunteers. Furthermore operators may have a second role as ordinary users.
Target group: Support
Educational objective: Organisation of Live Support
Prerequisites: Basic knowledge about RPG
Type: Manual / Tutorial

TODO: add further material to this page.

Last edited on 2011-09-17 22:30:18 by account 6316 Π  
© 2011-2018 Faiumoni e. V.