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Project management in open source projects faces a number of challenges. There are significant different from the management of commercial projects that are implemented by payed employees.
| Abstract: | This article explains how a live support is practised and organised in the online role playing game Stendhal. It gives details on suggested behaviour and how to handle standard situations. There is an important challenge in open source projects because the support is done by volunteers. Furthermore operators may have a second role as ordinary users. |
| Target group: | Support |
| Educational objective: | Organisation of Live Support |
| Prerequisites: | Basic knowledge about RPG |
| Type: | Manual / Tutorial |
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